Refund policy

1. Return & Refund Policy

VEXXIO – Return & Refund Policy

At VEXXIO, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us so that we can help resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product arrived damaged or defective.

  • You received the wrong product.

  • The product is materially different from the description or images presented on our website.

  • The product is missing essential parts or accessories, where applicable.

To be eligible, the product should generally be unused and in its original packaging, unless the product arrived damaged or defective.

2. Return Request Period

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return, replacement, or refund.

To request a return, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the product and packaging, where applicable.

We may request additional information to verify the issue.

3. Damaged or Incorrect Products

If your product arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Depending on the circumstances, VEXXIO may offer:

  • A replacement product;

  • A refund; or

  • Another appropriate resolution.

The resolution will depend on product availability and the nature of the issue.

4. Change-of-Mind Returns

Unless specifically stated on the relevant product page, VEXXIO does not guarantee returns for products simply because a customer has changed their mind, ordered the wrong size/variant, or no longer wants the product.

Where a voluntary return is offered, the applicable conditions, return shipping costs, and restocking requirements will be disclosed to the customer.

5. Refunds

Once an approved return or refund request has been processed, refunds will generally be issued to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, personalization, consumable, or other practical considerations. Any such exclusions will be disclosed on the relevant product page where applicable.

7. Cancellation

If you wish to cancel an order, contact us as soon as possible. We will attempt to cancel the order before it is processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to the applicable return procedure.

8. Contact Us

For return, replacement, or refund requests, contact:

VEXXIO
Email: vexxioshoppy@gmail.com
Address: [Replace with your legitimate business address before publishing]

VEXXIO reserves the right to review each request individually and to prevent abuse of the return and refund process.