Privacy policy

VEXXIO ("VEXXIO", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we may collect, use, store, and disclose information when you visit or purchase from our online store.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name;

  • Billing and shipping address;

  • Email address;

  • Telephone/mobile number;

  • Order and transaction information;

  • Products purchased;

  • Customer service communications;

  • Device and browser information;

  • IP address and similar technical information;

  • Information collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders;

  • Arrange shipping and delivery;

  • Process payments through our payment providers;

  • Communicate with you about your order;

  • Respond to customer-service requests;

  • Handle returns, refunds, and replacements;

  • Improve our website, products, and services;

  • Detect and prevent fraud, abuse, and unauthorized activity;

  • Comply with applicable legal and regulatory requirements;

  • Send marketing communications where permitted and where applicable consent has been obtained.

3. Payment Information

Payments may be processed through third-party payment providers. VEXXIO generally does not need to store complete payment-card details on its own systems.

Payment providers may process your information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember preferences;

  • Understand how visitors use our website;

  • Improve website performance;

  • Support advertising or marketing activities where applicable.

You may be able to control cookies through your browser or device settings.

5. Sharing Information

We may share information with service providers that help us operate our business, including:

  • Payment processors;

  • Shipping and logistics providers;

  • Technology and website providers;

  • Customer-support providers;

  • Analytics and marketing service providers;

  • Professional advisers;

  • Government authorities or law-enforcement bodies where legally required.

We do not intend to sell your personal information merely as a source of revenue.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal, accounting, tax, fraud-prevention, and dispute-resolution purposes.

8. Your Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including rights to access, correction, withdrawal of consent, or other applicable rights.

India's DPDP framework requires organizations to provide appropriate information and mechanisms concerning processing and consent, with the 2025 Rules establishing further requirements and a phased commencement timeline. 

To make a privacy-related request, contact us at support@vexxio.com.

9. Third-Party Services

Our store may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties that operate independently from VEXXIO.

10. Children's Privacy

Our store is not intentionally directed toward children. We do not knowingly seek to collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised "Last Updated" date.